Career Opportunities

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Export Customer Service Coordinator - 12-month fixed term contract, Full Time, Sutton-in-Ashfield

Are you a skilled Administrator looking for a new challenge? Do you have a clear and methodical approach to work and enjoy using your communication skills to develop strong working relationships with people? Are you customer focused with the ability to demonstrate outstanding customer service? Do you have meticulous attention to detail and are you a self-motivator?

We have an exciting opportunity available within our busy Export team. With customers at the heart of our business your role will be to support our Export Department with multinational enquires and orders. Your main duties will include but are not limited to:

· Coordinate and administer the day-to-day support for a palette of international markets

· Respond to customer queries, providing a customer focused resolution to all customer queries.

· Providing professional customer service excellence to our family of international agents, distributors, and customers.

· Collaborate with other departments such as: Credit Control, Stock Control, and the Warehouse, to ensure the smooth and efficient processing of the day-today orders and enquiries.

· Accurately processing orders through the Romo portal in the most efficient manner and analysing cost effective shipping.

· Proactive follow-up of parcel tracking information, resolving any queries and keeping agents and distributors informed.

· Manage order for weekly consolidated dispatches to distributors, booking forwarders and keeping distributors informed.

· Develop and maintain a working knowledge of customs and exporting to include, key export documents, Incoterms, Rules of Origin, commodity codes, trade agreements and preference.

To be successful in this role we are seeking an individual that is highly motivated and able to manage multiple priorities. You will be proactive and organised. You will have previously worked in an administrative role and ideally have experience of working in a fast-paced environment, responding to tight deadlines, and prioritising your own workload.

If you believe you have the relevant skills and would like to be considered for this role, please submit an up-to-date CV and covering letter demonstrating your experience and interest in this role. Please send these directly to

Showroom Sales Associate - Dallas, TX - Dallas, TX USA

Join our dynamic Dallas showroom team and become the face of an iconic global leader in luxury textiles. You are deeply passionate about all aspects of the design profession and model the company’s values of integrity, originality, and the highest standard of customer service.

If you are looking for an elegant and hip company that combines the nonchalance of a start-up, with the foundation of a 5th generation, family owned and operated global business, then Romo could be your destination! We offer competitive salaries, sales bonuses, and exceptional benefits.

The Job:

Work closely with Interior Designers to promote suitable fabric and wallcovering options for a wide variety of design projects.

Source product options and “schemes” requested by interior designers via email or phone.

Manage all aspects of order entry, including quotes, reserves, sales order entry and order processing, along with all required follow up.

Display integrity with an ever-present commitment to providing the best possible Customer Service experience.

Keep product merchandising up to date according to standardized company rotations.

Maintain a fresh and desirable showroom aesthetic with frequently updated product displays.

Manage our customer base and build key relationships within the local design community.

Increase our customer base through research and observation, including the use of social media to create new leads and become a prime designer resource.

Make a conscious effort to host and attend industry events.

Key To Success:

Ideally, a college degree and/or a minimum of 2 years of experience in either Design, fashion related sales, or prior industry sales experience.

Positive, energetic, can-do attitude.

Passionate about luxury products, interior design, architecture, and fashion.

Strong analytical, communication and organizational skills.

Excellent time management and follow up skills.


Your Reward:

A unique corporate culture with a strong focus on total employee satisfaction.

100% covered Medical Benefits

Dental. Life and disability Insurance

3 weeks of Paid Vacation

Profit Share

401K with 4% match

Qualified candidates may send resume and cover letter to:

The ROMO Group

16722 West Park Circle Drive

Chagrin Falls, OH 44023